Terms of Use
Whack Duck Terms & Conditions
Welcome to Whack Duck! These T&Cs lay out the rules of the game when you shop with us. By placing an order, you agree to play by these rules – but don’t worry, we keep things simple and friendly!
- Orders & Payments
When you place an order on Whack Duck, we’ll do our best to get your gear to you as fast as we can. Payments are processed securely, and all prices are in NZD (New Zealand Dollars) unless otherwise stated. Once your order is confirmed, you’ll receive an email with the details – so keep an eye on your inbox!
- Shipping
We ship worldwide, with delivery times ranging from 7 to 20 business days depending on where you are. Orders within New Zealand usually arrive within 2 to 10 business days. Check out our Shipping Policy for more info.
- Returns & Refunds
Not happy with your gear? No problem! You’ve got 30 days from when your order arrives to return it, as long as it’s in NEW condition (unopened, unused, and in the original packaging). If something's wrong with your order, we’ll sort it out and cover the return shipping for defective items. Check out our Returns Policy for all the details.
- Consumer Guarantees
You're covered by New Zealand’s Consumer Guarantees Act and the Fair Trading Act, which means if a product is faulty, you’re entitled to a repair, replacement, or refund. We’ll make it right – no stress, no hassle!
- Privacy & Data
We respect your privacy and take good care of your data. When you shop with us, we collect just enough info to process your order, keep you in the loop with updates, and improve your experience. We don’t sell or share your info with third parties. For the full scoop, check out our Privacy Policy.
- Liability
We do our best to keep everything running smoothly, but sometimes things go wrong. We’re not responsible for website errors, delays outside of our control, or third-party issues (like shipping problems). If something unexpected happens, we’ll work to resolve it – but we're not liable for any losses beyond the cost of your order.
- Changes to These Terms
We might need to update these T&Cs from time to time to keep up with legal changes or improve our service. If we make changes, we’ll post them here, and they’ll take effect straight away. By continuing to shop with us, you’re agreeing to the new terms.
- Contact Us
Got questions? Need help? Drop us a line at contact@whackduck.co.nz – we’re here to make sure your experience with Whack Duck is as fun and smooth as possible!